A One–Hour Ticket Response Time Guarantee
Each support request you send to us will be dealt with within maximum 1 hour. If for any reason whatsoever your support ticket or e–mail calls for additional assistance from a system administrator, we’ll without delay forward it and leave a comment to let you know that your issue is being examined. If you order the Administration Services package, any of the server administration services included there will be completed at a time of your choosing.
An Excellent Support Service
- We will be online for you 24–7 to respond to any inquiries that you may have connected with our Web Site Control Panel and any of the applications that we have pre–installed for you on the dedicated server. In case you also need help with server administration procedures, order our Administration Services package, which includes backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting services, plus troubleshooting and software installation services.
A User–Friendly Help Area
We have equipped the Web Site Control Panel with a detailed knowledge base, which includes elaborate explanations of its features and functionalities. Moreover, we have filmed detailed video tutorials that will further show you how to carry out a particular task or solve a regularly experienced issue. The how–to articles and the video tutorials are easily accessible from each Web Site Control Panel section through the Videos and Help buttons situated in the top right corner.