1 hour ticket response
Fast support is our dominant objective and that is the reason why we’ve got a team of proficient client support engineers who will be happy to offer a swift reply to any question that you may possibly have. Simply send your client support ticket from your Web Site Control Panel and we will get back to you within sixty minutes in the worst case scenario. Actually, we strive hard and aim for a twenty–minute client support ticket response time.
A Top–Class Customer Service
Our client care team members have broad experience in the Linux shared packages market and are competent enough to come up with a prompt solution to your problem. If, however, the matter at hand is not within the competency of a customer service technician, the ticket will be forwarded to a programmer or system administrator for additional assistance.
A User–Friendly Help Section
To help you get a quick tip on how you can use a particular service, we have included a very intuitive Help section in your Web Site Control Panel. You can search through an immense selection of web hosting account management articles and website administration articles, take a glance at the F.A.Q. repository or watch our how–to video tutorials.